Percona Support
Database support your team can count on
Subscribers benefit from comprehensive, responsive, and cost-flexible database support for MySQL, MongoDB, and PostgreSQL on any infrastructure — on-premises, in the cloud, or in a DBaaS, bare metal, virtualized, or containerized environment.
“Percona’s expertise with SQL solutions, combined with their friendly approach and professional standards, provides excellent ROI for any business that may need specialized DBA services or consulting.”
Brad Haymond,
System Manager, Mortgage Educators and Compliance
“Percona’s technical support is very efficient and helpful, ensuring that reported issues are swiftly resolved. Percona has provided us with the best solutions and identified opportunities for improvement in many areas of MySQL, Postgres, and MongoDB.”
Julio Alvarez,
Open Source DBA, Solera
“Percona has been ScienceLogic’s long-term database partner, instilling confidence in our team and our customers that we have the world’s foremost experts at hand in support of the rapid expansion of our platform and our business.”
Richard Chart,
Chief Architect & Co-Founder of ScienceLogic
Explore Support Plans
Reduce application downtime
Slash operational costs
On-premises or in the cloud
Multi-software support
Keep your environment secure and bug-free
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Support that fits your goals
Advanced
Support for complex business and technical needs in demanding environments. Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Community fixes, and bug and hot fixes for Percona Software
- Percona software bug fixes and hot fixes
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
See everything included in an Advanced subscription:
Premium
Support for uncompromising, financially sensitive, mission-critical environments. Includes:
- Everything in Advanced plus
- 15-minute SLA guarantee for Severity 1 incidents
- Community fixes, and bug and hot fixes for Percona Software
- Available liability and copyright indemnity options
- 20 support users
See everything included in a Premium subscription:
Technical Account Manager
Advanced and Premium subscribers can add a Technical Account Manager (TAM) to their DBaaS support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.
Remain agile with flexible pricing
Stop counting servers
Simplified support and pricing
Get Percona Support
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